Support

Need help? We're here for you.

Email Support

Have a question, bug report, or feature request? Send us an email and we'll get back to you as soon as possible.

support@snoopdetector.com

Frequently Asked Questions

How does face recognition work?
When your phone is unlocked, Snoop Detector silently activates the front camera and runs AI-based face recognition. It compares the face it sees against your enrolled face data. If the face doesn't match, it logs an intrusion with a photo, timestamp, location, and app usage data.
Does the app drain my battery?
Snoop Detector is optimized for minimal battery impact. It only activates when the screen turns on and runs detection for a brief window.
Is my face data stored securely?
Yes. Your data is stored locally on your device and never uploaded to any server.
What happens if I wear glasses or change my appearance?
The face recognition system is robust to minor changes like glasses, hairstyles, and lighting conditions. If you experience inconsistent recognition, you can adjust the sensitivity slider in Settings (Pro feature) to find the right balance for your situation.
Can I add multiple authorized users?
Free users can enroll 1 authorized user. Pro users can enroll up to 5 users, making it perfect for families or shared devices.
How do I restore my Pro purchase on a new device?
Your purchase is tied to your Google Play account. Simply install the app on your new device with the same Google account, open the app, and go to the Upgrade screen. Tap "Restore Purchase" and your Pro features will be restored.
What is the decoy screen?
The decoy screen is a Pro feature that shows intruders a fake "App no longer available" screen when they open Snoop Detector during an active intrusion. This prevents them from discovering the app and trying to tamper with it or uninstall it.